Learn more about purchases processing times, shipping, customs, and returns policy.
Summary:
Processing time: 3-5 working days.
Free Express shipping for all orders over the world (except the United Kingdom): 3-5 working days.
Free Standard shipping for all orders to the United Kingdom: 9-18 working days. Express shipping option calculated at the checkout.
Processing time:
It is the time we need to prepare an order for shipping varies. All orders are sewn only after purchase and processing takes 3-5 working days. During the holiday or shopping marathons, orders may be subject to delay. Please be patient and wait additional working days for your order to be processed and dispatched
We accept cancellations only if you contact us within 24h after purchase.
Shipping:
We ship worldwide and offer free shipping for all orders: Standard shipping which takes 9-18 working days, or Express shipping which takes 3-5 working days. Usually, couriers deliver on time but sometimes the delivery time might differ depending on your location. Also, shipping delays can occasionally occur due to holidays, inclement weather, carrier delays, and other unforeseen problems.
Customs:
Unfortunately, we cannot foresee international taxes, so buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Information for customers from the United Kingdom: no import taxes with Standard Shipping. Import taxes may apply when choosing Express shipping.
Returns & Refunds policy:
You are entitled to return your order within 30 days without giving any reason for doing so.The deadline for returning an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
You can inform us of your decision by e-mail easylinencrafts@gmail.com
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
We do not exchange or accept returns of gift cards, fabric samples, and custom orders.
In order for the goods to be eligible for a return, please make sure that:
- The goods were purchased in the last 30 days
- The goods are in the original packaging
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.